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How to Re-Submit Emails to our Anti-Spam System that it has Classified Incorrectly


This means either:-

1 - False Negatives Spam email that has made it through to your Inbox
2 - False Positives Genuine email that you've found in your Junk E-Mail or
Probable Spam review folder.

You need to send us a copy of the email in the exact format in which you received it so that our Spam Learning system can workout where it went wrong.
Simply forwarding the email to us doesn't work, instead you have to forward the email as an attachment.



How to Forward a Spam Email as an Attachment from Outlook Express

In Outlook Express this is fairly simple.
From the main screen, you can right-click on an email and choose Forward As Attachment:-








This page is about HOW to forward an email to us.
There's a discussion about whether you SHOULD forward missed spam to us here.

False Positives should always be forwarded to us.

Forward as an attachment in Outlook Express, main screen  


Or, from an open email, click Message - Forward As Attachment:-


 
Forward as an attachment in Outlook Express from within an open message  


This is how the email should look when it's ready to send.
There's no need type anything in the subject line or in the body of the email.


 
A spam email ready to be forwarded to us in Outlook Express  


You can forward an unlimited number of spam emails to us in a single email.
Here's how:-
After creating an email as shown above, click back on the Outlook Express main screen.
This will cause the new email to disappear down to just a button on the Taskbar.
Left-click and drag a second email that you want to attach, over the new email button on the Taskbar.
This will make the new email open up again.
Move the mouse pointer over the line labelled Attach: on the new email and release the left mouse button.
The second spam email will now appear as another attachment.
Repeat the process as required:-


 
Outlook Express email with multiple spam emails attached  


The process of forwarding False Positive emails is exactly the same except you send them to notspam@arrowmail.co.uk




How to Forward a Spam Email as an Attachment from Microsoft Outlook

The Spam email needs to be sent to us as an attachment to preserve it's original format.
However, you won't find a Forward As Attachment option anywhere in Outlook, but that doesn't mean it can't be done.
Here's how:-
Create a new email in Outlook and address it to isspam@arrowmail.co.uk
Click back onto the main Outlook window and the new email will disappear down to a button on the Taskbar.
Left-click the spam email you want to attach and drag it to the new email button on the Taskbar.
This will make the new email open up again.
Move the mouse cursor over the paper-clip icon and release the mouse button.
The Attach… line will then appear showing the spam email attached to the new email:-


 
A spam email ready to be forwarded to us in Outlook  


You can forward an unlimited number of spam emails to us in a single email.
Here's how:-
When you've added the first email as described above, click back onto the main Outlook window and left-click and drag the second spam email to the new email button on the taskbar.
When the new email re-opens this time, the Attach… line will already be showing so you can move the move pointer over this line and release the left button to attach the second spam email.
Repeat this process as required:-


 
An Outlook email with multiple spam emails attached  


The process of forwarding False Positive emails is exactly the same except you send them to notspam@arrowmail.co.uk



Remove any other Elements that were not in the Original Email

The closer the re-submitted emails are to how they were originally sent, the more useful they are for preventing future similar emails being wrongly classified by our system.
You should therefore disable anything on your PC that alters emails after they've arrived.
Anti-virus programs that scan incoming emails often add their tag line to the end of the email as shown below:-


 

The message that NOD32 Antivirus adds to the bottom of incoming emails by default

 


These messages are only for your benefit, to confirm that the antivirus program is actually working so can be disabled without lowering your defences.

If the original email contains in-line graphic files it's best if the re-submitted ones also contain them.

We're not suggesting that you edit emails to remove any extras. Email programs are designed to prevent you changing the emails you've receive.

The [***SPAM***  Score/Req:… tag that our system add to the front of the subject line of emails it considers spam won't affect our systems ability to learn from false positives.

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