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How to Configure Microsoft Outlook to Connect to Your Arrowmail Mailbox


Although you can use Outlook to connect to Arrowmail using POP3 or IMAP, by far the best email experience is obtained by connecting to our Exchange servers in "native" mode.

Outlook and Exchange were designed to work together and, when both PC and server are in the same office, they connect using the RPC protocol.
Because you will always be connecting to our Exchange servers over the Internet, you'll use the Internet version of RPC called RPC-over-HTTP
(Remote Procedure Call over HyperText Transfer Protocol).

Microsoft calls connecting Outlook to Exchange using RPC-over-HTTP as an
Outlook Anywhere connection.

Using this method, Outlook communicates with Exchange server just as if it was on the same local area network, except that all communications pass via secure HTTP port 443.
This port is open on the vast majority of firewalls so full Outlook/Exchange functionality is enabled from anywhere you can get an Internet connection and security is maintained by using strong data encryption.

Only Windows XP (both Professional and Home editions) and later operating systems together with Outlook 2003/2007 are capable of this connection method.
If you have an earlier version of Windows or Outlook you can still connect to our Exchange servers by using RPC over a VPN connection but this isn't as straightforward or as likely as RPC-over-HTTP to work through any firewall.

To connect to our Exchange servers you do not have to change the Domain or Workgroup that your PC is a member of.
Although an Outlook profile can contain many different email accounts, is can only have one native Exchange Server account.
If you need to connect to multiple Exchange servers then you'll have to setup a different profile for each one and then set Outlook to ask you which profile you want to use each time it starts.



 

Step-By-Step Instructions for Setting Up an Outlook Anywhere Profile for Outlook 2003 on Your PC

Click Start - Control Panel - Mail
(If there's no Mail icon in Control Panel it's because Outlook has never been run under your logon name. Run it once and the Mail icon should be created.)
Click Show Profiles… - Add…
Let's call the new profile Arrowmail
Select Add a new E-mail account and then click Next >

Select Microsoft Exchange Server then Next >


Select a Microsoft Exchange Server type


In the Microsoft Exchange server box type exchange.arrowmail.co.uk
Put a tick in Use Cached Exchange Mode
(For an explanation of the pros and cons of using Cached Exchange Mode see here.)

In the User Name box type your Arrowmail username - we've used john.smith in our example, your username will be different.
(Don't click Check Name as this only works when your PC is on the same network as the Exchange server.)


 
Enter the Exchange server name and your username


Click More Settings…

You will now get a warning message that the action could not be completed:-


 

This error message is normal and can be ignored



This is a result of not being directly connected to the Exchange server.

Click OK to this and OK again to the next window until you see the Microsoft Exchange Server window.

On the General tab change Microsoft Exchange Server to the name you want this account to be referred to as.
We recommend typing your primary email address here so that, if you want to be able to send emails using different "From" addresses, this will make it easy to determine who you are "sending as".


 

Change Microsoft Exchange Server to your primary email address

 


On the Security tab put a tick in Encrypt data between Microsoft Office Outlook and Microsoft Exchange Server and set the Logon network security dropdown box to
Password authentication (NTLM).

On the Connection tab put a tick in Connect to my Exchange mailbox using HTTP and click on Exchange proxy settings… and make it appear exactly as follows, watch out for typos:-


 

RPC-over-HTTP details - copy these carefully

 


That's it!

Click OK and Next until you get back to screen that shows the Profile names.
If you have more than one profile setup, either select "Prompt for a profile to be used" or select "Always use this profile" and choose Arrowmail. Click OK to finish.

Start Outlook and logon as follows:-


 

Logon screen - Select "Remember my password" and you'll never see it again

Note for Windows XP Home users:-

There's no Remember my password box in XP Home so you'll have to enter your password every time Outlook starts.



Select "Remember my password" if you're happy for Outlook to start each time without a password prompt.
Outlook should now start to load your mailbox.

In the bottom-right corner of the Outlook window click on the down arrow next to the word "Connected" and we recommend the following settings:-


 

These are our recommended settings for how email is downloaded

 

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